Regulation “On the provision of material assistance, legal and social support”
This document regulates relations between employees of the Vayfond Association (hereinafter referred to as the Association) and persons applying to the Association for assistance and support (hereinafter referred to as the Clients).
1. The Association provides a limited range of social and legal services. The Client, before applying for assistance, must familiarize himself with the types of support provided by the Association (information is available on the official website of the Association). The Client must clearly understand that the Association does not provide any services other than those indicated. The Client does not have the right to demand assistance from the employees of the Association in a field which is not a part of the activities of the Association.
2. A person in need of assistance should contact the Association directly. If the Client is unable to apply himself/herself, the Association can communicate only with his/her close adult relatives, the official representative or the lawyer.
3. The Client does not have the right to demand the provision of escort while drunk;
4. The Client and the employees of the Association during interaction have no right to humiliate each other, both parties are obliged to respect each other, not to be rude or insulting.
5. The Association employees communicate with Clients via e-mail, social networks, mobile connection, as well as in person – while the Association employees have the right to choose through which of the above communication means they interact with Clients. The preferential right to choose the means and method of communication remains with the employees of the Association.
6. The Client, by contacting the Association for support, undertakes to comply with the laws of the Kingdom of Sweden and the country of the European Union in which he lives.
7. The Client is obliged to provide truthful information and make every effort to prove its accuracy (for example, this applies to documents and facts / evidences confirming the veracity of the information provided).
8. In cases of deliberately false information provided by the Client, as well as the Client’s failure to comply with clauses 1, 3, 4 and 6 of this regulation, the Association has the right to immediately stop providing assistance.
9. If the Association applied for the Client in court, migration authorities, police or other state institutions of the European Union, but later the Association became aware that the Client had committed some crime, or intends to commit a crime, or poses a threat to the countries of the European Union and their citizens – the Association has the right to withdraw its application.
10. The Client has the right to ensure that the information provided by him remains confidential, with the exception of clauses 12 and 13 of this regulation. The Client must additionally indicate which information is confidential.
11. Employees of the Association do not have the right to distribute confidential information to third parties, with the exception of paragraphs 12 and 13 of these regulations. Information also cannot be transferred between the employees of the Association who have not signed an agreement on non-disclosure of confidential information. Violation of this clause may result in prosecution and punishment.
12. Confidentiality does not include:
– Information already available to the public at the time of the Client’s request to the Association;
– Information that becomes public knowledge not as a result of violation of confidentiality obligations;
– Information that was already known to the parties before the Client applied to the Association, and can be demonstrated
13. Confidential information may be disclosed in the following cases:
– if the Client told the Association’s employees about his intention to commit a crime (or about an already committed crime in the EU) – in this case, the Association is obliged to inform the law enforcement agencies of Sweden (or the country where the official representative of the Association works);
– if it turns out that the Client is a fraudster – in this case, the Association has the right to post information about the fraudster on the official website of the Association and in social networks.